Returns & refunds

Last updated October 19, 2026

Everything in our shop is printed just for you when you order it. That’s why we can’t take returns or exchanges for a change of mind or the wrong size. Please check the size chart before you order. If something arrives damaged, misprinted or wrong, we’ll make it right.

Damaged, misprinted, wrong or missing

Report it within 14 days of delivery. Open your order page and choose Report a problem. Tell us what happened and add a photo that shows the problem. We’ll send a free replacement or refund you, your choice, and you don’t need to send anything back.

• Damaged or misprinted: show the problem up close, with part of the design in the photo.
• Print in the wrong spot: lay the item flat so the whole thing is in the photo.
• Wrong item: show the item and its label or size tag.
• Missing item: photograph the package and the packing slip inside.

Please check your order when it arrives. We can’t replace or refund items that have been used, worn, washed or stuck on, or damage from normal wear, accidents or not following the care instructions.

Never arrived

Check the tracking link, your mailbox, porch and neighbors first. If your package still hasn’t shown up a week after its estimated arrival date, report it from your order page.

We reply to every report within 2 business days (Monday to Friday, not counting US holidays).

Canceling an order

You can cancel for a full refund until your order goes to print. Use Cancel order on your order page. Printing can start soon after you order, so the sooner the better. Once printing has started, we can’t cancel the order. If several items are in one order, the whole order is canceled together.

Refund timing

Refunds go back to your original payment method and usually show up within 5–10 business days.

Questions

Email info@02a100shop.com.